Free Online Delivery
Free online delivery is available for Trade Credit or Cash Account customers who have registered for an online account, and linked their Credit or Cash account within the ‘Your Account’ section. Once your Credit or Cash account is linked to your online account, customers are required to login before purchasing to received free delivery. Free delivery will be applied at the checkout at point of order and cannot be applied retrospectively.
If we do not have sufficient stock to complete your order, we will place an order with our supplier and arrange a convenient delivery date with you as soon as the stock becomes available. Your local branch will contact you directly.
NEXT DAY LOCAL DELIVERY SERVICE
Guaranteed Next Day Local Delivery Service in any vehicle when you order by 2pm in branch, or online before midnight
- Next Day Local Delivery Service In Any Vehicle only available to Trade Account Holders who place an order by 14:00pm in branch or before midnight online for a minimum amount of £200.00 Ex VAT on stock products. Service only available online for Scottish Island branch locations. Excludes weekends and Bank Holidays.
- Local means a 10 mile radius from branch and 3 miles within Central and Greater London. Please see our online Postcode Locator to check by branch location.
- No guarantees can be made on specific timings of deliveries.
- All products must be placed on your Account at point of order.
- Trade Account holders are required to login before purchasing to recieve free delivery. Free delivery will be applied at the checkout at point of order and cannot be applied retrospectively
- Orders made after 14:00pm in branch or after mightnight online cannot be guaranteed to be delivered on the next working day.
- Orders placed on Friday between 12:00 – 14:00 in branch will be delivered on the following Monday.
- Any orders placed on the website at weekends cannot be delivered for Monday, orders will be delivered on Tuesday.
- Next Day Local Delivery Service In Any Vehicle applies and operates within the trading hours of the branch that the order is placed, please check opening times of branch.
- Next Day Local Delivery Service In Any Vehicle is subject to stock availability in branch at point of order being made.
- If the Customer is not present or cannot be contacted at the time of delivery, the Next Day Local Delivery Service In Any Vehicle may be cancelled and the branch will attempt to contact the Customer to re-arrange delivery for another day.
- Delivery must be signed for by the Trade Account holder or someone authorised on their behalf.
- Grafton Merchanting LTD reserves the right at any time to modify or discontinue, temporarily or permanently, the Next Day Local Delivery Service In Any Vehicle with or without prior notice due to reasons outside its control.
- These terms, which users are deemed to have read and understand, do not amend normal terms and conditions of trading between Grafton Merchanting LTD and the Account holder, which will continue to apply.
- In the event the Next Day Local Delivery Service In Any Vehicle is not successful due to reasons outside its control, a claim can be submitted to the Branch Manager of where the order was placed. Only Account Customers can make a claim. The Branch Manager will review the claim and their decision on the claim is final. A successful claim will receive £25 voucher to redeem off their next order placed of £250 or more on products at Buildbase, Hirebase or Electricbase. Refer to the voucher for full terms and conditions on how to redeem.