Buildbase | Building & Timber Supplies. Designed for the trade - Open to the public
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Frequently asked questions

This page contains answers to commonly asked questions about Buildbase product availability and delivery information. We try to make as much information as possible available through our website, however if you have not found the answer you are looking for please do contact us.

What is the standard delivery time? ˅

If you place an order by 12pm Monday to Friday, Buildbase will deliver next day. However, we cannot be held responsible for delays caused by carriers or third party suppliers used. The Buildbase Website does display up-to-date stock information for each product. Once you have placed your order you will be advised on the progress of your order via your local branch.

How much is delivery? ˅

We offer free delivery on all orders over £200.00 (excluding VAT). Delivery costs will be incurred on orders under the order value of £200.00 (excluding VAT). All destinations within the UK other than the Exceptional Areas will incur a standard delivery charge of £15.00 for all orders under the order value of £200.00 (excluding VAT).

Where is my order? ˅

We keep you fully updated via e-mail on the progress of your order, however you can also track your order by contacting your local branch.

Can i collect my order? ˅

Yes you can. Simply enter in your postcode on the basket page then select 'Collect from Branch'. The closest branch will be displayed where you'll be able to collect your order within 3 hours.

How do i return an item? ˅

You can view our full returns policy in this link: Returns Policy.

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