Buildbase | Building & Timber Supplies. Designed for the trade - Open to the public
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Frequently asked questions

This page contains answers to commonly asked questions about Buildbase product availability and delivery information. We try to make as much information as possible available through our website, however if you have not found the answer you are looking for please do contact us.

What is the standard delivery time? ˅

If you place an order by 12pm Monday to Friday, Buildbase will deliver next day. However, we cannot be held responsible for delays caused by carriers or third party suppliers used. The Buildbase Website does display up-to-date stock information for each product. Once you have placed your order you will be advised on the progress of your order via your local branch.

How much is delivery? ˅

We offer free delivery on all orders over £200.00 (excluding VAT). Delivery costs will be incurred on orders under the order value of £200.00 (excluding VAT). All destinations within the UK other than the Exceptional Areas will incur a standard delivery charge of £15.00 Ex VAT for all orders under the order value of £200.00 (excluding VAT).

Where is my order? ˅

Once you have placed your order it will be sent to your local branch for processing they will then contact you directly to discuss the delivery details , if you have any issues with an order not arriving when scheduled please contact the branch directly.

Can i collect my order? ˅

Yes, you can. Simply enter in your postcode on the basket page then select 'Collect from Branch'. The closest branch will be displayed where you'll be able to collect your order. 

How do i return an item? ˅

You can view our full returns policy in this link: Returns Policy.

My item is faulty? ˅

We will repair, replace or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery, All returns are tested and if the item proves in working order then no refund will be issued and you will still be charged for original delivery, collection and the subsequent item return.

How to i arrange a return? ˅

All returns must be arranged via your local branch, you can find the branch contact details Here You must provide the branch with your customer number or order number. 

Manufacturers warranties ˅

All products supplied by Buildbase come with a commitment to pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Buildbase.

Some manufacturers arrange for engineers to fix problem parts on site. In such cases, we will provide you with the telephone number of the manufacturer's after sales team to make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you

How to i register for an account? ˅

You can register for an online account Here

What type of account is best for me and how do i apply? ˅

We have various types accounts available for our trade customers from a cash account to a credit account, please click the following link to find which account is suited best to your needs, you can also use the provided link to apply

Where do i log in? ˅

You can log in at the top right hand corner of our webiste alternatively you can log in via this direct link , If you are having trouble logging in or need a password reset please contact our live chat team located at the bottom right of our website or email us at

How can i view my invoices? ˅

Once you have linked your account and set it up for online invoicing you will be able to view your invoices and make payments, You can do this here ,

Please note that we are unable to add historical invoices or invoices created before the date your online was set up, any future invoices will be available to view/pay online. 

We also have a handy step by step tutorial video HERE , If still require any assistance please contact our Live Chat team who will be happy to help. 

How do i check my order history? ˅

Once you are logged into your account you can check your history in the “My order History” tab, or by clicking the following link We also have a handy step by step tutorial video HERE , If still require any assistance please contact our Live Chat team who will be happy to help. 

Why can't i see my old invoices? ˅

We can only provide invoices from the date your online account was set up and activated for online invoicing, Once this has been set up you will see your future invoices stored on your account, Unfortunately we are unable provide historical invoices or any that have been produced before the online set up date. If you require copies of any invoices please contact us and we can arrange for these to be sent to you.

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